Service

There may be times when a service call is needed during the lifetime of individual solutions. We are here for you anytime and in all situations.

We have specialists prepared for you for the installation, commissioning, maintenance and service of the solutions we supply and install. Read more 

Contact details:

e-mail: servis@chptrading.cz
phone: (+420) 736 483 582 (HOT linka 24/7)

CHP trading s.r.o. provides service in cooperation with the manufacturers of the supplied equipment

Service options:

24/7 supervision

Thanks to mobile technology, cogeneration units can be inspected remotely 24 hours a day, 365 days a year. CHP trading s.r.o. can thus notify the operator in time of any operational deviations or help with the optimization of the operation so that the plant operates at the maximum possible performance. The information obtained by remote monitoring can be used for maintenance and service. The service technician thus visits the place, already familiar with the cause. 

Arrival times:

• Minor defect within the call – within 24 hours
• Minor accident (replacement of the head, cylinder liners, etc.) – within 48 hours
• Medium accidents (replacement of cam, generator bearings, etc.) – within 10 days
• Accident (replacement of engine block) – approx. 5 weeks

10-Years Full Service 

In the case of using the 10-Year Full Service offer, the customer does not incur any additional service costs associated with the operation of the equipment beyond the agreed flat rate. Service calls are coordinated with the operator’s representative minimize the disruption of operation. The only exceptions (service additional costs) are the operator’s own oil consumption and, in extreme cases, a defect demonstrably caused by the operator.